I washed my computer and can't do a thing with it.

Published by: Weens on 20th Oct 2009 | View all blogs by Weens
Just to add insult to injury, I spent fifteen minutes typing this blog and then firefox crashed. Arrrrrrrrrrgh!!!!!

I have been having problems for some time, and it has gradually become worse. Programmes not opening and/or not responding. Typed words appearing fifteen minutes after I typed them, and slow ... paint drying is faster. I had a hot line to my support service, who I think had visions of moving premises to avoid me. I tried every solution and cure they suggested, nothing worked, in fact it just got worse.

Eventually, some bright spark suggested I run a full recovery, which took the computer back to manufacturer's state as if it  had just come out of the box. After running the recovery, windows informed me there were 87 updates. Every time I thought I had reached the end, it found another 20. Five hours later (yes, you read that correctly) five long hours later, the updates finished. I then downloaded my security and started the long process of downloading all my software and programmes and creating short cuts etc. I realised that I had lost my 'word' word processor and had originally installed it from a borrowed disc. I couldn't keep borrowing my brother's work colleague's disc, so had to buy one. Of course, you can't buy just the word processor. You have to buy the whole damn office suite. Story of my life. After a couple of days, eeeeeeeeeeeeeeeeeek, the problems were back.

I drove my support service mad. I'm sure they knew it was me and all avoided answering the phone. Eventually, some bright spark identified the problem. My security was using the whole cpu, leaving me nothing to use for other functions. Today I rang the security company (AVG if any one is interested). I spent five and a half hours watching the screen as they used remote fix and tried to solve the problem. After the five and a half  hours, they conceded defeat and have passed it to second level support. Now I have to wait and see  if they can come up with a fix. Currently, I have the task manager open, and I am having to keep an eye on the CPU and ending processes that are using it all up. Tonight the cloud has thrown me out twice. I don't know whether to blame the cloud or the computer. As you can imagine, this hasn't done a great deal for my ME.

So now we come to the purpose of this blog. I ask you all to please include me in your prayers and for those that believe in miracles, wish for one for me.

Comments

8 Comments

  • Malcolm
    by Malcolm 2 years ago
    Edwina,

    If AVG is definately causing the problem I would seriously consider replacing it. 5.5 hours is a long time to not fix something and there are plenty of other alternatives out there, some for free. Good luck with your techies.

    On the other hand one of my hard drives went down and took my MB with it. I am in the process of rebuilding my 'puter so my visits to the cloud will be short and infrequent for a few days too.
  • Kit
    by Kit 2 years ago
    You may be getting downloaded spy and other ware from some site - despite the 'security' - try running the free spyware and anti-virus packages. I use yahoo's anti-spy. Which system are you running? Version?
  • Kit
    by Kit 2 years ago
    I've had a lot of problems with firefox crashing so I've been using google's chrome for some sites. Haven't converted completely but I am considering it.
  • Weens
    by Weens 2 years ago
    I tried Chrome, but didn't like it. I'm going to stick with AVG for the moment as I've paid for two years cover. I'll wait and see what they come up with.
  • Marion
    by Marion 2 years ago
    I have sent a miracle via DHL. You can expect it sometime tomorrow.
  • ocdgirl
    by ocdgirl 2 years ago
    Edwina,

    I am new around here and work in IT, has this been resolved yet?
    IF not i have a few idea's and i dont believe it is to do with the CPU....

    Ocdgirl
  • Rebecca Holmes
    by Rebecca Holmes 2 years ago
    Sorry it's all gobbledeguck to me, so here's wishing you a miracle. Cue shaft of sunlight and a heavenly choir.
  • Ancient Woodland
    by Ancient Woodland 2 years ago
    Bin AVG and use Avast (it's free), I put it on every new build. www.avast.com

    I know you paid for two years. Ask for your money back - they should not be able to argue with a 5.5 hour 1st line support call logged.

    I worked in heavy end IT for many years. Sometimes it is simpler to replace soft/hardware than troubleshoot it. Less downtime.

    AW.
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