I washed my computer and can't do a thing with it.
Just to add insult to injury, I spent fifteen minutes typing this
blog and then firefox crashed. Arrrrrrrrrrgh!!!!!
I have been having problems for some time, and it has gradually become worse. Programmes not opening and/or not responding. Typed words appearing fifteen minutes after I typed them, and slow ... paint drying is faster. I had a hot line to my support service, who I think had visions of moving premises to avoid me. I tried every solution and cure they suggested, nothing worked, in fact it just got worse.
Eventually, some bright spark suggested I run a full recovery, which took the computer back to manufacturer's state as if it had just come out of the box. After running the recovery, windows informed me there were 87 updates. Every time I thought I had reached the end, it found another 20. Five hours later (yes, you read that correctly) five long hours later, the updates finished. I then downloaded my security and started the long process of downloading all my software and programmes and creating short cuts etc. I realised that I had lost my 'word' word processor and had originally installed it from a borrowed disc. I couldn't keep borrowing my brother's work colleague's disc, so had to buy one. Of course, you can't buy just the word processor. You have to buy the whole damn office suite. Story of my life. After a couple of days, eeeeeeeeeeeeeeeeeek, the problems were back.
I drove my support service mad. I'm sure they knew it was me and all avoided answering the phone. Eventually, some bright spark identified the problem. My security was using the whole cpu, leaving me nothing to use for other functions. Today I rang the security company (AVG if any one is interested). I spent five and a half hours watching the screen as they used remote fix and tried to solve the problem. After the five and a half hours, they conceded defeat and have passed it to second level support. Now I have to wait and see if they can come up with a fix. Currently, I have the task manager open, and I am having to keep an eye on the CPU and ending processes that are using it all up. Tonight the cloud has thrown me out twice. I don't know whether to blame the cloud or the computer. As you can imagine, this hasn't done a great deal for my ME.
So now we come to the purpose of this blog. I ask you all to please include me in your prayers and for those that believe in miracles, wish for one for me.
I have been having problems for some time, and it has gradually become worse. Programmes not opening and/or not responding. Typed words appearing fifteen minutes after I typed them, and slow ... paint drying is faster. I had a hot line to my support service, who I think had visions of moving premises to avoid me. I tried every solution and cure they suggested, nothing worked, in fact it just got worse.
Eventually, some bright spark suggested I run a full recovery, which took the computer back to manufacturer's state as if it had just come out of the box. After running the recovery, windows informed me there were 87 updates. Every time I thought I had reached the end, it found another 20. Five hours later (yes, you read that correctly) five long hours later, the updates finished. I then downloaded my security and started the long process of downloading all my software and programmes and creating short cuts etc. I realised that I had lost my 'word' word processor and had originally installed it from a borrowed disc. I couldn't keep borrowing my brother's work colleague's disc, so had to buy one. Of course, you can't buy just the word processor. You have to buy the whole damn office suite. Story of my life. After a couple of days, eeeeeeeeeeeeeeeeeek, the problems were back.
I drove my support service mad. I'm sure they knew it was me and all avoided answering the phone. Eventually, some bright spark identified the problem. My security was using the whole cpu, leaving me nothing to use for other functions. Today I rang the security company (AVG if any one is interested). I spent five and a half hours watching the screen as they used remote fix and tried to solve the problem. After the five and a half hours, they conceded defeat and have passed it to second level support. Now I have to wait and see if they can come up with a fix. Currently, I have the task manager open, and I am having to keep an eye on the CPU and ending processes that are using it all up. Tonight the cloud has thrown me out twice. I don't know whether to blame the cloud or the computer. As you can imagine, this hasn't done a great deal for my ME.
So now we come to the purpose of this blog. I ask you all to please include me in your prayers and for those that believe in miracles, wish for one for me.


8 Comments
If AVG is definately causing the problem I would seriously consider replacing it. 5.5 hours is a long time to not fix something and there are plenty of other alternatives out there, some for free. Good luck with your techies.
On the other hand one of my hard drives went down and took my MB with it. I am in the process of rebuilding my 'puter so my visits to the cloud will be short and infrequent for a few days too.
I am new around here and work in IT, has this been resolved yet?
IF not i have a few idea's and i dont believe it is to do with the CPU....
Ocdgirl
I know you paid for two years. Ask for your money back - they should not be able to argue with a 5.5 hour 1st line support call logged.
I worked in heavy end IT for many years. Sometimes it is simpler to replace soft/hardware than troubleshoot it. Less downtime.
AW.
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